Terms and Conditions
Last Updated: March 9th 2025

Welcome to Seraphic Essence! By accessing or using our virtual assistant services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By engaging with Seraphic Essence, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Provided

Seraphic Essence offers virtual assistant services, including but not limited to administrative support, customer service, appointment scheduling, email management, social media assistance, and other business-related tasks. The scope of work will be determined based on client needs and agreed upon before service commencement.

3. Client Responsibilities

To ensure efficient service delivery, clients agree to:

• Provide accurate and complete information required for task completion.

• Maintain clear and timely communication.

• Adhere to agreed-upon deadlines and payment schedules.

• Refrain from requesting illegal, unethical, or inappropriate tasks.

4. Payments & Billing

• Payment terms will be outlined in a separate service agreement or invoice.

• All payments are due as per the agreed schedule. Late payments may result in service suspension or additional fees.

• Refunds are subject to our refund policy, which will be reviewed on a case-by-case basis.

• Payments are accepted via [insert payment methods].

5. Confidentiality & Data Protection

• Seraphic Essence values your privacy and confidentiality. All client information and business data will be handled with the highest level of security.

• We do not share or sell client information to third parties.

• Any sensitive data shared will only be used for the purpose of delivering the agreed services.

6. Service Modifications & Termination

• Either party may modify or terminate the service agreement with prior written notice.

• If the client wishes to discontinue services, a [insert notice period] written notice is required.

• Seraphic Essence reserves the right to terminate services if the client violates any terms outlined in this agreement.

7. Limitation of Liability

• Seraphic Essence will make every effort to provide high-quality services, but we do not guarantee specific results.

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.

• Clients are responsible for reviewing all work completed and notifying us of any issues within a reasonable timeframe.

8. Intellectual Property

• Any materials, templates, or content created by Seraphic Essence remain our intellectual property unless otherwise agreed upon.

• Clients may use the provided materials for their intended business purposes but may not resell or distribute them without permission.

9. Dispute Resolution

• In the event of a dispute, both parties agree to attempt resolution through direct communication first.

• If an agreement cannot be reached, disputes may be resolved through mediation or arbitration as per applicable laws.

10. Governing Law

These Terms and Conditions shall be governed by the laws of British Columbia. Any legal proceedings must be filed within the appropriate jurisdiction.

11. Changes to Terms & Conditions

Seraphic Essence reserves the right to update or modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us at:
info@seraphicessence.com

Thank you for choosing Seraphic Essence! We look forward to assisting you with your business needs.