Privacy Policy

Effective Date: March 9th 2025

Welcome to Seraphic Essence! Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our virtual assistant services and website (collectively, the "Services"). By accessing or using Seraphic Essence, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our Services.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect include:

a. Personal Information

• Contact Information: Name, email address, phone number, and mailing address.

• Account Information: Username, password, and other credentials used to access the Services.

• Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment processors).

• Communication Data: Messages, emails, or other communications you send to us.

b. Usage Data

• Device Information: IP address, browser type, operating system, device identifiers, and other technical data.

• Log Data: Pages visited, time and date of access, time spent on pages, and other usage statistics.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and analyze usage patterns.

c. Virtual Assistant Interactions

• Voice Data: Audio recordings of your interactions with the virtual assistant (if applicable).

• Text Data: Transcripts or logs of your text-based interactions with the virtual assistant.

• Preferences: Settings, preferences, and customizations you provide.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our Services.

• To personalize your experience and tailor responses to your needs.

• To process transactions and send you related information, including confirmations and invoices.

• To communicate with you, including responding to inquiries and providing customer support.

• To send you promotional materials, updates, and newsletters (with your consent).

• To monitor and analyze usage trends and improve the functionality of our Services.

• To detect, prevent, and address technical issues, fraud, or security breaches.

• To comply with legal obligations and enforce our terms and policies.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• With Service Providers: Third-party vendors, contractors, and partners who assist us in delivering the Services (e.g., payment processors, hosting providers, and analytics services).

• For Legal Reasons: To comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from public authorities.

• With Your Consent: When you explicitly authorize us to share your information.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new owner.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct or update inaccurate or incomplete information.

• Deletion: Request that we delete your personal information, subject to certain exceptions.

• Opt-Out: Opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.

• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at info@seraphicessence.com

6. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. By using our Services, you consent to such transfers. We will take appropriate measures to ensure your information remains protected in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the March 9th 2025. Your continued use of the Services after such changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Seraphic Essence
Email: info@seraphicessence.com
Phone: 250-327-2543

Thank you for trusting Seraphic Essence with your information. We are committed to protecting your privacy and providing you with a seamless and secure experience.